GNTind WhatsApp API Service – Frequently Asked Questions (FAQ)

1. What is GNTind WhatsApp API Service?

GNTind WhatsApp API Service is a platform that allows businesses to integrate WhatsApp messaging into their systems. It helps streamline customer communication, send notifications, and manage customer service using WhatsApp at scale.

2. How can I integrate WhatsApp API into my business?

You can integrate the WhatsApp API into your business by following these simple steps:

• Sign up for the GNTind WhatsApp API service.
• Set up your account and connect your WhatsApp business number.
• Use the API documentation to integrate it with your website, app, or CRM.
• Test the connection and start using WhatsApp for customer interaction.

3. What features are available with the GNTind WhatsApp API?

• Two-way Messaging: Communicate with customers in real-time.
• Automated Messaging: Schedule or trigger messages based on customer interactions.
• Rich Media Support: Send images, videos, documents, and more.
• Broadcasting: Send messages to multiple customers at once.
• Template Messages: Use pre-approved templates for notifications.
• Customer Segmentation: Categorize and manage customers for targeted communication.
• Multi-user Access: Multiple agents can handle conversations through the same account.

4. What is required to use the WhatsApp API?

To use the GNTind WhatsApp API, you need:

• A valid WhatsApp Business account or a new phone number.
• A verified Facebook Business account (since WhatsApp is owned by Meta).
• API access (provided by GNTind once you sign up and complete the necessary steps).

5. How do I get my WhatsApp number approved?

• Ensure you have a WhatsApp Business Profile set up.
• Verify your business with Facebook (for Meta verification).
• Submit your phone number and business details through the GNTind platform.
• Wait for the approval from WhatsApp to use the API for your business number.

6. What is the pricing structure for the GNTind WhatsApp API?

Pricing for the service varies based on the number of messages sent, usage volume, and any additional features such as integrations and support. For detailed pricing, please refer to our pricing page or contact our sales team.

7. Are there any message limits for using the WhatsApp API?

Yes, WhatsApp has guidelines for messaging limits, which depend on the type of account and message volume. The GNTind platform helps you manage and track your message limits to avoid any interruptions.

8. Can I use WhatsApp for customer support?

Absolutely! GNTind’s WhatsApp API is ideal for customer support, enabling your support team to interact with customers through real-time messaging, FAQs, automated replies, and more. You can provide seamless support through WhatsApp chat.

9. What types of messages can I send using the GNTind WhatsApp API?

You can send:

• Text Messages: Informational, promotional, and service-related content.
• Media Messages: Images, videos, and documents.
• Interactive Messages: Buttons and quick replies.
• Template Messages: Pre-approved by WhatsApp for transactional messages.

10. How secure is the GNTind WhatsApp API service?

GNTind WhatsApp API follows best practices in data security and encryption. Messages are end-to-end encrypted by WhatsApp, ensuring that customer data remains private and secure.